Returns

Tracking

You will receive a tracking link by email 1–3 business days after placing your order, once the parcel has been handed to the carrier.

Damaged or faulty — tell us within 24 hours

If your doll arrives damaged, faulty or not as described, email help@dollified.shop within 24 hours of delivery, with photographs of the parcel and the doll before you unpack any further.

Where the fault is ours you are covered in full: we replace the doll or refund it including the shipping you paid, and we cover the cost of sending it back.

Changed your mind — 14 days

You may cancel within 14 days of receiving your order without giving a reason — if the doll simply is not for you, that is reason enough. Email us within those 14 days, then send it back within 14 days of telling us.

We refund the full price of the doll plus the original shipping you paid. Only the cost of posting it back to us is yours. If you chose an upgraded or express delivery option, we reimburse the standard delivery rate.

Return postage

Return postage is paid by the customer and is not refunded, except where the fault was ours. Please use a tracked service — until the parcel reaches us it remains your responsibility.

Condition of returns

Dolls must come back exactly as they were sent: same outfit, same shoes and accessories, same protective packaging and box, and any certificate included. Please do not discard the packaging until you are certain you are keeping the doll. We may reduce your refund if the item has been handled more than was necessary to inspect it, or if anything it shipped with is missing or damaged.

Refunds

Once your return arrives and has been checked, we refund within 14 days to your original payment method.

Questions

Email help@dollified.shop.